Refund Policy

This policy covers digital products, fixed-scope engagements, and recurring subscriptions purchased from Codex Immortal. Digital products, engagements, and prepaid credit packs are one-time payments in US dollars. Continuing services and agent API plans are subscriptions billed monthly or annually through Stripe.

Delivery and fulfillment

Digital delivery is granted only after our payment provider confirms the charge through a signature-verified webhook, and the confirmed amount matches the order created on our server. A checkout redirect on its own releases nothing.

• Digital products and module packages are released through a private, token-gated delivery page, normally within minutes of confirmed payment.
• A confirmation email carries the receipt and the delivery link. The link is not transferable.
• Engagements are scheduled at kickoff after purchase; the booking window is stated with the engagement description.
• Agent API plans and credit packs activate after provisioning; API access and quota tracking are not live on this site.
• If the delivery link does not arrive, contact us with the purchase address and date and we will reissue it to the verified buyer.

The full delivery model, including what is verified before release, is published in the trust center.

Subscriptions and cancellation

Subscriptions renew automatically until cancelled. You can cancel at any time from the Stripe billing link in your receipt, or by contacting us. Cancellation takes effect at the end of the current billing period: access continues to period end, no further charges are made, and the period already billed is not refunded. Paid work delivered in that period stands.

Credit packs

Prepaid credit packs are a one-time purchase. Unused credits are not refundable and are not converted into a subscription. No plan bills automatic overage.

Refund window

Refund requests must be made within [OWNER DECISION — refund window, e.g. "14 calendar days of the purchase date"] of the purchase date.

Conditions

[OWNER DECISION — conditions under which a refund is granted.] State plainly what qualifies, for example whether a refund applies when the delivered material has not been accessed, when delivery failed, or when the product does not match its published description.

Digital delivery and refunds

Delivered material is made available through a private, token-gated delivery page once payment is confirmed. Because delivery is immediate, whether an accessed or downloaded delivery remains refundable is a decision recorded in the conditions above — this policy does not assume either answer.

How to request a refund

• Contact us from the Contact page using the email address you purchased with.
• Include the product or service name and the date of purchase.
• Response and processing timelines: [OWNER DECISION — response window and refund processing time.]

Chargebacks

Please contact us before opening a payment dispute so we can resolve the issue directly. Payments are processed by Stripe and are subject to Stripe's own dispute process.

Related terms

Purchases are also governed by our Terms of Sale and our Privacy Policy.